Returns & Exchanges

At Billy Hyde Music, we want you to be completely satisfied with your gear, which is why we offer a 14-day return period for change-of-mind purchases on most items. Please ensure all returned products are in original, mint condition with all packaging and accessories included.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Authorization (RA) number.

• 2.
  Pack Your Gear

  Securely pack the item in its original shipping carton, ensuring all manuals, cables, and warranty cards are included to avoid restocking fees.

• 3.
  Ship to Warehouse

  Affix the return label and ship the package back to our central distribution center using a trackable courier service.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or store credit within 3-5 business days.